Rolldorado Privacy Policy

Rolldorado is operated by Terdersoft B.V. (company number 164860), incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence number OGL/2024/1126/0521. This page describes the personal data we collect from players and visitors, the purposes for which we process it, and the rights available to you. Terdersoft B.V. is the data controller for all personal data processed in connection with the rolldorado.com platform. Our data-handling practices reflect the obligations set out in our licence and the applicable data protection laws of our jurisdiction.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification data includes copies of government-issued identity documents, proof of address, payment method documentation, and source of funds or wealth information where required. We also collect gameplay data such as deposit and withdrawal records, bet history, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the platform. Cookies and similar technologies are used for site functionality, session management, and analytics.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, sportsbook, and esports verticals. We use identity and payment data to meet our regulatory obligations under the CGA licence, including age verification, KYC checks, anti-money laundering transaction monitoring, and fraud prevention. Customer support interactions are recorded and used to resolve queries and complaints. Where you have opted in at registration, we use your contact details to send marketing communications by email, SMS, or phone. You can withdraw that consent at any time through the account settings or by contacting support.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC and AML checks. Data is disclosed to the Curaçao Gaming Authority and to law enforcement or regulatory bodies when we are legally required to do so. We may also share data within the Terdersoft B.V. group of companies operating under the same licence for fraud prevention and compliance purposes.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering obligations attached to our CGA licence. KYC documents and related verification records are held for the same minimum period. Data that is no longer required for regulatory, legal, or operational purposes is deleted or anonymised.

Your rights

You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate or incomplete data. You may request erasure of your data where no regulatory retention obligation applies. You have the right to restrict or object to certain processing activities. Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us using the details in the section below.

Contact us

Privacy queries and data subject requests can be submitted via live chat or email through the support channels available on the site. No dedicated Data Protection Officer is named in our current published information. All privacy-related correspondence is handled by the support team. We will respond to verified requests within a reasonable period in accordance with our regulatory obligations.