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Rolldorado Responsible Gambling

Gambling is entertainment. Rolldorado operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Rolldorado is licensed by the Curaçao Gaming Authority (licence OGL/2024/1126/0521, issued to Terdersoft B.V.), and play is restricted to adults aged 19 and over.

Our commitment

Rolldorado operates under a Curaçao Gaming Authority licence and applies the player protection obligations that come with it. Age verification is mandatory, and accounts that cannot confirm eligibility are restricted or suspended. Responsible gambling tools are built into your account and available at any time, not just at sign-up.

Tools available

You can set and adjust the following limits directly from the Responsible Gaming section of your account:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Playtime limits
  • Cooling-off period
  • Self-exclusion

Self-exclusion closes your account immediately on request. Once active, Rolldorado makes reasonable efforts to prevent a new account being opened under the same details. A cooling-off period suspends play for a defined window; any win that occurs while a cooling-off period is active is not awarded. One practical note: deposit limits cannot be applied to cryptocurrency deposits, but all other limit tools remain available to you regardless of payment method.

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended place. These are factual markers, not a judgement.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or selling possessions to fund gambling
  • Feeling irritable or restless when not gambling
  • Hiding gambling activity from people close to you

If any of these apply, the organisations listed below offer free, confidential support.

Where to get help

Several independent organisations provide free support and advice.

These services are independent of Rolldorado. Contacting them does not require you to have an account with us or to have experienced a specific incident.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, reach us via live chat (available 24/7 on every page of the site) or by email through the contact details in your account area. Self-exclusion requests are actioned immediately on receipt. If you contact us about a responsible gambling matter, our support team will not redirect you to promotions or bonuses.